Frequently Asked Questions

Standard shipping is a flat $9.99 on every order within the United States, no matter how many pieces you buy. Orders ship from our Utah location.

Not yet — we currently ship within the United States only. If you are outside the US, get in touch and we will let you know when that changes.

The 12" Milk Crate Alternative is handmade to order. Please allow 4-6 weeks build time from the order date. It arrives fully assembled.

Once your order ships, you'll receive a confirmation email with a tracking number. You can also check your order status anytime through your account dashboard.

No. Each tone arm is counter-weighted and dynamically balanced so the needle tracks at the correct 4g in the vertical position, which prevents wobble and anti-skating even on slightly warped vinyl.

Our vertical players handle 33, 45 and 78 rpm records. Check the individual product page for the full specification.

Yes. Our players support Bluetooth in both directions — stream vinyl out to a wireless speaker or headphones, or stream music from your phone through the player itself.

Orders can be modified or cancelled within 2 hours of placement. After that, we begin processing and may not be able to make changes. Contact us immediately if you need help.

It depends on the model. The Fuse Audio GLD includes two 36W external speakers. The GLD Solo is built for people who already own speakers, and the Vert and Wrap have speakers built in.

Keep the wood veneer out of direct sunlight and wipe it with a dry cloth. Replace the needle when playback starts to sound dull, and keep records clean to extend cartridge life.